Christmas Delivery Information

Christmas lodgement dates for most Australian states

We are recommending lodgement in metro locations by the following dates for delivery by Christmas*:

• Parcel Post: Monday 22 December for same state deliveries and Friday 19 December for interstate deliveries**
• Express Post: Tuesday 23 December
• StarTrack Road Express: Tuesday 23 December for same state deliveries
• StarTrack Premium: Tuesday 23 December

* Excludes items sent to and from Perth, Darwin and Hobart. To be delivered by Christmas, items sent to or from these locations with Parcel Post and Express Post need to be lodged by 12 December and 22 December, respectively.

Delivery Options

Domestic Delivery Options

Standard Post: AUD $15.00
Express Post: AUD $18.00

International Delivery Options

New Zealand Standard Post: NZD $15.00
AUS Post International: AUD $25.00 (USD $18) (CAD $24) (GBP £14.00) (EUR €15.95)

Free shipping on domestic & international orders over AUD $300 (USD $216) (CAD $275) (GBP £155) (EUR €181)

Delivery Address

We strongly suggest using a secure delivery address, such as your workplace, to ensure safe receipt of your order. Please note that Dangerfield Online cannot be held accountable for parcels that are lost or stolen.

Dispatch and Delivery

Standard Post: 2-7 business days
Express Post: 1-4 business days
New Zealand Standard Post: 5-7 days
AUS Post International: 7-10 business days

Domestic & New Zealand Orders

Our products are sourced and dispatched from various locations nationwide. Our aim is to initiate the dispatch of orders within 1-3 business days from the date of purchase. Please keep in mind that the shipping duration should be factored in separately from the dispatch time.

For a comprehensive understanding of Australia Post's Shipping & Delivery coverage, you can find more information here

International Orders

International orders are not subject to Australian GST. We maintain consistent pricing for both domestic and international customers.

Import Fees & Duties

Our online prices and shipping fees do not include international duties, customs clearance fees, or other import-related charges. 

Please note that we are unable to reimburse any international customs or duty charges.

We currently offer DHL international delivery to the following countries:

NORTH AMERICA

Canada, United States.

We currently offer AUS Post international delivery to the following countries:

ASIA

China, Hong Kong, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam.

EUROPE

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

UNITED KINGDOM

England, Northern Ireland, Scotland, Wales.

If your country is not listed in the "estimate shipping and tax" drop-down menu, unfortunately, we do not offer shipping to that location

International Orders and Charges

• There is no GST applied to international orders.
• We maintain consistent pricing for both local and offshore customers.
• International orders are subject to additional handling charges.

Import Fees and Duties

• All online prices DO NOT cover overseas duties (including import GST/VAT), clearance or handling charges, and other potential customs or import fees.
• Customs and import fees are the responsibility of the recipient and are NOT included in the delivery cost.
• Prior to purchasing, it's advisable to check with your country's customs service.
• We regret to inform you that no reimbursement will be offered for international duties and handling charges.

Please note that Dangerfield Online does not provide assistance in this process.

To track your order, please log in to your account or refer to the shipping confirmation email. Access the tracking URL link provided.

Australia Post Tracking
DHL International Tracking

WHOLESALE DELIVERY

Please note that delivery times for orders may vary depending on the size and weight of your shipment. Once your order is processed, our team will confirm the estimated dispatch and delivery timeframe. Larger or bulk shipments may require additional handling time or may be shipped in multiple consignments.

We’ll keep you updated throughout the process, and you’ll receive tracking details once your order has been dispatched.

If you have any special delivery requirements or time-sensitive needs, please contact our team before completing your order.

Delivery Address

Please note that Electric Rebellion Online cannot be held accountable for parcels that are lost or stolen.

We want you to enjoy everything you order from us, but if something isn't quite right, you have 14 days from receiving your parcel to initiate a return.

Online Returns

For purchases made online, we provide the following return options through our online platform:

Full-Priced Items:
These items can be returned for an online credit (valid for 3 years), an exchange if the product is available, or a full refund for the item(s) excluding shipping costs.

Sale & Promotional Items:
This includes flash sale styles, which can be returned for an online credit (valid for 3 years) or an exchange if the product is available.

Final Sale / Non-Refundable Products:
If you're returning these products due to a change of mind or if they don't meet the ACL criteria, they'll be sent back to the sender at the marked address or the details from the original purchase order if unmarked. We can't be held liable for any loss or delay in return-to-sender parcels. All Final Sale / Non-Returnable products will be clearly marked on the product page and at checkout.

Outlet/Online Exclusive Items:
These can be returned for an online credit (valid for 3 years) or exchanged if the product is available.

Kidswear:
Returns for these items can result in an online credit (valid for 3 years) or a refund if bought at full price. Online orders can be returned and exchanged through Dangerfield Online Returns.

Afterpay & Zip Pay:
Full price items can be returned for an online credit (valid 3 years) or a refund if full price. Afterpay & Zip Pay purchases cannot be exchanged. Orders placed on sale or during a promotion are only entitled to an online credit. If you wish to return your goods, complete the online returns process as per the normal returns policy – if eligible for a refund, your initial payment will be returned in full and the remaining payments cancelled at no charge. When you link your Afterpay account to a debit or credit card, please be aware that standard fees and charges may be applicable. Please refer to your card issuer’s terms and conditions for full details.

In-Store Returns

For purchases made in-store, we offer the following return options within our physical stores:

Full Priced Items:
Items sold at regular retail prices, in their original unworn, unwashed, and unused condition, can be returned within 14 days with proof of purchase for a full refund or exchange.

Sale & Promotional Items:
For items bought on sale or during a promotional period, we're pleased to offer you an exchange within 14 days with proof of purchase.

Afterpay & Zip Pay:
Purchases made in store using Zip Pay and Afterpay can be exchanged or refunded within 14 days of purchase and with proof of purchase according to the guidelines set above for full price, sale items, promotional items, and faulty items.

Important Notes

• Returned items must be in their original condition: unworn, unwashed, unused, with all labels and tags attached.
• Items should be returned within 14 days of receiving the product.
• We regretfully cannot accept returns for face masks, bathers, PET shop products, or earrings unless there's a genuine manufacturing fault.
• Please be aware that during sale periods, returns might take up to 10 days to process upon receipt.
• Returns for items purchased through Dangerfield Online are exclusively accepted via postal service and not in person.
• Dangerfield Online does not facilitate postal returns for items purchased in-store, including floor-to-door items.

Returning Online Orders

Returns for items purchased through Electronic Rebellion Online are only accepted via post and not in person. You have options - Exchange, credit note, or refund. Refunds must meet our Returns Policy. Review the policy here. If an exchange isn't possible, you'll get a credit note or refund*. Credit notes can be used both online & in-store.
*If meets refund policy

Steps for Returning

1. Please complete our returns form (MS Word version)- this form will provide us with the necessary details about your return, as well as your preferred option for exchange, credit, or refund.
2. Securely pack the item in a bag along with the completed returns form.

Creating a Returns Post Sticker

Domestic Returns:
Generate a Returns Post Sticker with Australia Post here
The Return Authorisation Number is your Order Number.

International Returns:
Our international shipping partner is DHL, for information on how to ship your return and where to drop it off, please see the DHL website

Where to Send the Return

Electronic Rebellion- Online Returns
65 Victoria Crescent
Abbotsford, Vic, 3067
Australia

When returning an item from your online order, please ensure you fill out this form (MS Word version).

This form will provide us with the necessary details about your return, as well as your preferred option for exchange, credit, or refund.

Online

If you’ve received a faulty or damaged item from an online purchase, please contact our customer service team via support@electronicrebellion.com and we will instruct you on how to return the item.

In-store

You can choose a refund or exchange if an item has a major problem. This is when the item:

has a problem that would have stopped someone from buying the item if they had known about it.

• Is unsafe.
• Is significantly different from the sample or description.
• Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Please keep your proof of purchase — e.g. your receipt.