Shipping policy
DOMESTIC SHIPPING
Due to extreme weather in Australia, we are experiencing some shipping delays. We will work to get your order to you as quickly as possible.
We offer Australia Post Parcel Post for $15.00 and Australia Post Express Post for $18.00.
Express Post
Receive your order in 2-4 days after dispatch. (excluding weekends & public holidays)
Please note that dispatch delays may occur during peak sale periods.
Delivery via Australia Post is only on business days and not on weekends or public holidays.
Delivered with Safe Drop
Orders will be left in a safe place if no one is at the delivery address to sign for the delivery. If the delivery cannot be left in a safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery.
Once tracking details are available, you can request a change to your parcel's delivery method on Australia Post's website.
We cannot accept responsibility for delivery delays caused by unforeseen circumstances (e.g., Strikes, floods, etc.).
Dispatch and delivery times
Orders are sourced and dispatched nationwide. We aim to dispatch orders within 1-3 business days after purchase. Occasionally, orders may need to be sourced from multiple Electronic Rebellion locations. If this is the case, then your order will arrive to your shipping address in more than one parcel.
Please note that during SALE periods, orders may take an additional 2-3 days to dispatch, in addition to normal dispatch times. Customers will be notified of any dispatch delays.
All domestic orders are dispatched via Australia Standard Parcel Post. Please note shipping times are additional to the dispatch. For further information, please refer to the Aus Post link provided; https://auspost.com.au/track/track.html days for regional areas.
Please refer to the Australia Post website for further information regarding delivery times.
Order Tracking
To track your orders, please log in to your account or check your shipping email and visit the tracking link provided.
Delivery Address
Electronic Rebellion recommends customers provide a secure delivery address, such as their place of employment. Electronic Rebellion is not responsible for lost or stolen parcels.
INTERNATIONAL SHIPPING
Yes, we ship internationally!
For New Zealand orders, we charge a flat rate of $15.
For all other countries, we charge a flat rate of $25.
Please note that we do not ship to all countries and highly recommend using a business address for delivery. If your country is not included in the "estimate shipping and tax" drop-down on the Checkout page, we don’t ship there.
International orders are sourced and dispatched nationwide using DHL International. We aim to dispatch orders within 2-5 business days after purchase. Some items are of limited stock and may take up to 10 business days to source.
Duties & Taxes
No GST is charged on international orders.
We maintain price parity between local and offshore customers.
There are additional charges for handling of international orders.
All prices online DO NOT include any relevant overseas duties (including import GST/VAT), clearance or handling charges, or other customs or import charges that you may incur. Customs and import fees are the responsibility of the person receiving the parcel and are NOT included in the cost of delivery. Please check with your country’s customs service prior to purchasing. No reimbursement will be made for international duties and handling charges.
Electronic Rebellion does not offer any assistance in this process.
Order Tracking
To track your orders, please log in to your account, check your shipping email, and click the provided tracking link.
Delivery Address
Electronic Rebellion recommends customers provide a secure delivery address, such as their place of employment. Electronic Rebellion is not responsible for lost or stolen parcels.